Privacy Policy

1. Introduction

Welcome to Hawalah. This Privacy Policy outlines how we, TajSoft, handle personal information collected through the Hawalah app to provide secure and reliable mediation services between Sudanese banks and offer services like mobile balance top-up, electricity top-up, MyCash recharge, Bein Sport renewal, and other related services. This policy is available on the app’s store listing page on the Google Play Store, as well as within the app.

2. Information We Collect

To ensure a seamless experience and to deliver our services, we collect certain personal information:

• Name: Used for registration, verification, and user profile identification.
• Email Address: Used for registration, communication, and providing service updates.
• Phone Number: Used for verification and to communicate service-related notifications.

We do not collect any third-party data or device-specific data, such as location information, unless explicitly required for service-specific needs and with user consent.

3. How We Use Your Information

Your data is used for purposes including:

• Service Provision: To create and manage your account, verify your identity, and provide the financial mediation services offered by Hawalah.
• Customer Support: To address inquiries, provide support, and handle feedback.
• Marketing: Occasionally, we may use your email address and phone number to inform you about promotions or new services. Users may opt out of marketing communications at any time.

4. Data Sharing

While we respect your privacy, certain data may be shared with trusted third-party partners for marketing purposes. TajSoft ensures that all such data sharing complies with data protection regulations, and recipients adhere to security and privacy requirements.

5. Security of Your Information

We take data security seriously and employ reasonable measures to protect your information. This includes:

• Encryption: Sensitive information, such as profile details, is encrypted to prevent unauthorized access.
• Access Control: Only authorized personnel have access to personal data, and they are bound by confidentiality obligations.

While we strive to protect your information, no security system is foolproof. Therefore, we cannot guarantee absolute security of your data, but we prioritize the implementation of best practices.

6. Data Retention and Deletion

We retain your data as long as necessary to provide our services or as required by law. Should you wish to close your account, we will delete or anonymize your personal data upon your request, unless retention is required by applicable laws.

7. Your Rights

As a user, you have the following rights concerning your data:

• Access: You can request access to the personal data we hold about you.
• Correction: If your data is inaccurate or incomplete, you may request corrections.
• Deletion: You may request the deletion of your personal data, subject to legal requirements.

For any of these requests, please contact us at info@tajsoft.net.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify users of significant changes by updating the policy on our app and our Google Play store listing.

9. Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy or wish to exercise your rights, please reach out to us at:

Email: info@tajsoft.net
Developer: TajSoft
Country: Sudan